FRESH & CLEAN SERVICES
Terms of service
Updated October 20, 2026
These terms explain how Fresh & Clean Services handles website inquiries, service consultations and purchases from our supply store when it is open.
Website and service inquiries
Our website describes commercial cleaning and facility support for businesses and properties. Availability, pricing, schedules and the scope of service must be confirmed by our team. A request, AI conversation or phone consultation is not a signed service agreement.
Orders and payments
The public store accepts purchases only when live checkout is open. Review the product, pack size, total, shipping details and applicable tax before paying. Stripe, PayPal or the selected hosted checkout provider processes payment. We do not ask you to put card details in chat, email or a website message.
Submitting a checkout request does not confirm payment. An order is confirmed after the payment provider verifies it. We may contact you if there is an inventory, pricing or fulfillment problem. If we cannot fulfill a paid order, we will explain your options and refund any cancelled amount.
Shipping and updates
Available destinations, shipping charges and any delivery estimate are shown before purchase. If we cannot ship within the promised time, we will seek your consent to the delay or offer cancellation and a refund as required. Carrier delays and tracking details should be checked with the carrier; contact us if you need help.
Our tracking page shows recorded shipment updates. A displayed city or map marker is an approximate recorded location, not live GPS. Carrier tracking links provide the carrier’s own information.
30 day returns
You may request a product return within 30 days after delivery. Read our 30 day return policy for the process, condition requirements and shipping arrangements. This product return policy does not replace the terms of a separately agreed cleaning or facility service contract.
Product information and safe use
Check the actual product label, specifications, surface compatibility and manufacturer instructions before use. Never mix cleaning chemicals. Sample products, images, pack counts, prices and delivery information inside the private Admin demo are illustrations and are not offers for sale.
Website visitor analytics
We use Vercel Web Analytics and Google Analytics to understand visits to our public website and improve its content. Google Analytics may use cookies and collect information such as page visits, browser and device details, and referral sources.
Our analytics setup excludes Admin, embedded assistants, order tracking and pages opened with private URL parameters. It removes query strings and fragments from reported page URLs. We do not intentionally submit form entries, chat messages, passwords, payment details or API keys through this integration. Google advertising personalization is disabled. Our Google tag honors browser Global Privacy Control and Do Not Track signals.
AI assistance and privacy
The assistant is AI. It can explain services, help you use forms and, when the store is open, discuss listed supplies and retrieve matching order updates. AI replies may need correction. Do not share card numbers, passwords, identity documents or other sensitive information in chat. Order tracking uses your order or carrier tracking number and shows limited shipment information.
OpenAI and your information
Our website uses OpenAI to provide AI chat, voice and related assistance. Messages, relevant conversation context and any images or audio you choose to submit may be sent to OpenAI to generate responses and operate these features. Our team may also review saved conversations to help answer your request and improve the website assistant.
Sharing evaluation and fine tuning data with OpenAI
We may choose to share evaluation and fine tuning data with OpenAI to help develop and improve our website assistant and OpenAI’s AI models. This sharing applies when we submit eligible evaluation or fine tuning data and enable the account setting called “Share evaluation and fine-tuning data with OpenAI.” It is separate from the account control for sharing ordinary API inputs and outputs. OpenAI does not use API content to train its models by default unless the account owner opts in.
This notice does not switch on either OpenAI account setting, and the website does not automatically create evaluation or fine tuning datasets from your chats. Do not submit passwords, payment card details, confidential business information or other sensitive personal information to the assistant. If you prefer to speak with our team without using AI chat, call or text 219-413-8661 or email lorenzo@fresh-n-cleanservices.com. Read OpenAI’s API data controls for more about provider processing and account options.
Contact us
Call or text 219-413-8661 or email lorenzo@fresh-n-cleanservices.com. Mandatory consumer rights under applicable law still apply.